Okay. When I first spoke with the surgeon about the surgery for breast cancer, I told her multiple times that I had run into a problem with Kaiser when my ablation was scheduled at the Surgery (outpatient) Center because that facility has BMI restrictions.
Today, I had my first face-to-face with my “team”, the surgeon and the medical oncologist. Good meetings and got some questions answered … but the person who does the scheduling of the surgery wasn’t in at that time; and I was told she would call me this afternoon. That was frustrating, but okay; and I again warned the surgeon about the BMI restrictions I had run into with the Kaiser Surgery Center. She said she would make sure the scheduler checked before doing the scheduling.
This afternoon, the scheduler called.
Can you guess what happened?
She had scheduled my surgery for 4/26 at the Surgery Center.
I asked her if she had checked with the Surgery Center about their BMI restrictions.
Can you guess what her response was?
I AGAIN explained what had happened in scheduling my ablation. The scheduler’s solution was to push my surgery to 4/27 when the surgeon is working out of the hospital.
So, I have my surgery date.
But. The person who schedules surgeries STILL DOES NOT HAVE A CLUE ABOUT WHAT THE BMI RESTRICTIONS AT THE SURGERY CENTER ARE!!!
One would think this would be part of her job, wouldn’t one?
I even tried (numerous times) to try to make sure the job was done correctly.
To no avail.
I used to use this tagline on my e-mails:
When our caregivers don’t listen to us, don’t believe us, don’t hear us, we are not receiving medical care. We are receiving veterinary care.
I made an addendum to this saying:
And if I am receiving veterinary care, I reserve the right to bite and/or pee on the vet!
Today was simply a fine example of the truth of the first part and the necessity for my second part to this saying.